Refund policy

Last Updated: 03/08/2026

At Una Living, each product is thoughtfully handcrafted and carefully inspected before dispatch. We strive to deliver products of the highest quality. If you experience any issues with your order, we're here to help.

Return Eligibility

We accept return requests only under the following circumstances:

The product received is damaged during transit.
You received an incorrect product.
The product has a manufacturing defect.

To be eligible for a return:

The return request must be raised within 48 hours of delivery.
The product must be unused, in its original condition, and returned with all original packaging, tags, and accessories.
Proof of purchase is required.

Non-Returnable Items

As our products are handcrafted, we do not accept returns or exchanges for:

Change of mind.
Incorrect product selection by the customer.
Minor variations in colour, texture, grain, or finish resulting from natural materials and handcrafted craftsmanship.
Products damaged due to misuse, improper handling, or normal wear and tear.

How to Request a Return

To initiate a return, please email us at hellounaliving@gmail.com within 48 hours of receiving your order.

Please include:

Order number
A brief description of the issue
Clear photographs of the product
Photographs of the outer packaging (if damaged)

Our team will review your request and respond within 2–3 business days.

Return Shipping

If your return request is approved due to a damaged, defective, or incorrect product, Una Living will arrange the return pickup or provide shipping instructions at no additional cost to you.

Returns sent without prior approval may not be accepted.

Refunds

Once the returned product has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be processed to the original payment method within 7–10 business days.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchanges

We offer replacements or exchanges only for products that are damaged, defective, or incorrectly delivered, subject to product availability. If the same item is unavailable, a refund or store credit may be offered at our discretion.