Return Policy

At Una Living, every piece is carefully handcrafted and curated to bring warmth and elegance to your space. Because our products do not feature traditional hangtags, we maintain a strict return policy to ensure all items remain completely unused and in pristine condition.

1. 48-Hour Return Window

We offer a strict 48-hour return policy. You have 48 hours from the exact time of delivery (as confirmed by carrier tracking) to inspect your order and initiate a return request.

Due to the nature of tagless furnishings and handcrafted accents, return requests submitted after 48 hours of delivery will not be accepted.

To be eligible for a return:

  • The return request must be submitted within 48 hours of delivery.

  • The item must be completely unused, unwashed, and in its original condition.

  • The item must be in its original packaging (including protective wraps, boxes, and inserts).

  • Proof of purchase/order receipt is required.

2. Damages, Defects & Broken Items

Artisan creations can be delicate. Please open and inspect your parcel immediately upon arrival.

If your item arrives damaged, defective, or incorrect:

  • Report it to us within 48 hours of delivery.

  • Send an email to hellounaliving@gmail.com with your Order Number and clear photos/videos of:

    1. The damaged or defective item.

    2. The outer shipping box and courier shipping label.

Upon verification, we will arrange a free replacement or issue a full refund/store credit.

3. Non-Returnable & Final Sale Items

To maintain hygiene and product integrity, the following cannot be returned or exchanged:

  • Items reported after the 48-hour delivery window.

  • Used, washed, or altered items.

  • Custom, made-to-order, or personalized pieces.

  • Final sale or clearance items.

  • Gift sets.

4. How to Initiate a Return

  1. Email Us: Send a request to hellounaliving@gmail.com or use our [Link to Shopify Self-Serve Returns Portal] within 48 hours of receiving your delivery.

  2. Review: Our team will review the request and, if approved, send return shipping instructions.

  3. Important: Unsolicited returns sent back without prior approval will be rejected.

5. Return Shipping & Fees

  • Damaged or Incorrect Items: We cover all pickup and replacement shipping costs.

  • Change of Mind / Standard Returns: The customer is responsible for return shipping costs. A pickup/processing fee of ₹150/- will be deducted from your final refund.

6. Refunds

Once your returned item is received at our warehouse and passes quality inspection for non-use, we will process your refund.

  • Approved Refunds: Credited back to your original payment method within 5–7 business days.

  • If an item shows signs of use, wear, or missing original packaging upon inspection, the refund will be denied and the item shipped back at the customer's expense.

Need Help?

  • Email: hellounaliving@gmail.com

  • WhatsApp / Phone: +91 - 7588331345